1.1 These Terms & Conditions (“Terms”) apply to all bookings made with Peak Boutique Surf Retreat Ltd, a company registered in England and Wales with company number 17058126 (“Peak”, “we”, “us” or “our”). Registered office: 199 Penmere Drive, Newquay, Cornwall, TR7 1RY.

1.2 These Terms apply to retreats, accommodation, meals, surf coaching, hosted activities, yoga or recovery sessions, wellbeing elements, social experiences and related services advertised on our website or agreed with us in writing.

1.3 By making a booking, paying a deposit, paying in full, ticking the booking acceptance box, signing any guest waiver, completing any guest form or attending a retreat, you agree to be bound by these Terms.

1.4 If you are booking on behalf of another guest, or more than one guest, you confirm that you have authority to accept these Terms on behalf of each guest included in the booking. You are responsible for ensuring that each guest has read and understood these Terms before arrival.

1.5 These Terms should be read together with your booking confirmation, pre-arrival information, guest waiver, privacy policy, any check-in form and any written information we specifically bring to your attention before confirming your booking or before arrival.

1.6 Nothing in these Terms affects your statutory rights or any legal rights that cannot be excluded under applicable law.

1.7 In these Terms:

“Booking” means the reservation for a retreat, accommodation, activity, meal plan or other service confirmed by us in writing.

“Guest”, “you” or “your” means the person making the booking and each person named on, added to or substituted into the booking.

“Lead Guest” means the person who makes the booking and is responsible for communicating with us, providing accurate information and ensuring all payments are made.

“Retreat” means the residential surf retreat experience described on our website, in your booking confirmation or in any written information we provide for the relevant retreat. Depending on the specific retreat booked, this may include accommodation, meals, surf coaching, equipment use, yoga or recovery sessions, hosted activities, social experiences, sauna use, surf theory, video analysis and other retreat elements.

“Peak Group” means Peak Boutique Surf Retreat Ltd, its directors, founders, employees, workers, contractors, freelance staff, hosts, instructors, suppliers, agents and representatives, where applicable.

“Supplier” means any third-party provider involved in delivering any part of the retreat, including surf schools, surf coaches, transport providers, activity providers, chefs, yoga teachers, accommodation providers, equipment providers and other service providers.

2.1 A booking request is not confirmed until we have accepted it in writing and received the deposit or full payment required at the time of booking.

2.2 A contract between you and Peak will exist once we issue a booking confirmation by email or through our booking platform.

2.3 Please check your booking confirmation carefully. You must tell us in writing as soon as possible if any details are incorrect.

2.4 We are not responsible for issues caused by incorrect names, dates, contact details, dietary information, medical information, access needs, surf experience, emergency contact details, travel arrangements or other information supplied by you or another guest in your booking.

2.5 We may refuse, decline or cancel a booking at our reasonable discretion, including where:

• we believe the retreat is unsuitable for a guest;

• the booking information is incomplete, inaccurate or misleading;

• required forms, waivers or declarations have not been completed;

• payment has not been made when due;

• we believe the booking may affect the safety, comfort, wellbeing or experience of other guests, staff, suppliers or the local community;

• we are unable to accommodate a disclosed medical, dietary, accessibility, safeguarding or operational requirement safely or practically.

2.6 Unless we agree otherwise in writing, the Lead Guest is responsible for all payments due under the booking and for ensuring each guest in the booking complies with these Terms, any guest waiver, any house rules and reasonable instructions from Peak, our hosts, suppliers and activity providers.

2.7 You must be aged 18 or over to make a booking. Guests aged 14–17 may attend only with appropriate parent or guardian consent and subject to any additional requirements set by Peak or our suppliers.

2.8 Bookings are personal to the named guest or guests. You may not transfer, resell or advertise your place without our prior written consent.

3.1 The inclusions for your retreat will be as stated on the relevant retreat page, product page, checkout information and/or booking confirmation.

3.2 Depending on the specific retreat booked, your booking may include accommodation, meals, surf coaching, surf equipment use, hosted activities, yoga or recovery sessions; sauna, hot tub or other recovery facility use where included; surf theory, video analysis, social experiences, pre-arrival information and local recommendations.

3.3 Unless expressly stated in your booking confirmation, the price does not include:

• travel to or from Cornwall or the retreat venue;

• flights, trains, taxis, car hire, fuel, parking or public transport;

• travel insurance, personal insurance or medical insurance;

• alcohol, additional food or drinks, personal spending money or optional extras;

• medical treatment, medication or personal care assistance;

• activities, excursions, treatments, taxis, restaurants, equipment hire or services you book independently with third parties;

• anything not clearly listed as included on the relevant retreat page or in your booking confirmation.

3.4 Retreat itineraries, timings and activity descriptions are provided as a guide only. Surf conditions, weather, tides, safety decisions, supplier availability, staffing, venue requirements, group needs and operational requirements may require changes to the order, timing, location or format of activities.

3.5 Peak Boutique Surf Retreat makes every reasonable effort to ensure that the information, descriptions, photography, videos, illustrations and other content published on our website, social media channels and marketing materials are accurate and fairly represent the experience we aim to provide.

However, retreats may take place at different locations and may vary according to venue, season, availability, weather, local suppliers and operational requirements. As a result, photography, imagery and other promotional content should be regarded as representative and illustrative of the style, quality and nature of the Peak experience rather than an exact depiction of every retreat, property, room, facility, activity, meal or amenity.

We reserve the right to make reasonable changes to accommodation, facilities, equipment, suppliers, instructors, activities, menus, itineraries and other aspects of the retreat where reasonably necessary due to operational requirements, weather, safety considerations, supplier availability or other circumstances beyond our reasonable control, provided that such changes do not materially alter the overall nature of the retreat purchased.

Reasonable differences between published content and the retreat ultimately provided shall not, of themselves, constitute a breach of contract or entitle a guest to a refund, price reduction or compensation.

3.6 No refund or compensation is payable for late arrival, early departure, missed meals, missed surf sessions, missed activities or any unused element of the retreat where this is caused by your choice, illness, injury, travel delay, personal circumstances, failure to attend at the scheduled time or failure to follow reasonable instructions.

4.1 Peak does not sell flights, public passenger transport or vehicle hire as part of your booking. Guests are responsible for arranging their own travel to and from the retreat unless we expressly agree otherwise in writing.

4.2 Our retreats are intended to be accommodation-led residential surf retreats in Cornwall and are not intended to be sold as package holidays. Unless we expressly state otherwise in writing for a specific booking, your booking is not intended to be a package holiday and is not intended to be covered by the Package Travel and Linked Travel Arrangements Regulations 2018.

4.3 If, despite clause 4.2, any booking is determined by law to constitute a package travel contract, linked travel arrangement or similar regulated arrangement, nothing in these Terms limits or excludes any rights you may have under the applicable regulations or any other mandatory consumer protection laws.

4.4 We may use trusted third-party suppliers to provide elements of the retreat, including surf schools, surf coaches, yoga teachers, chefs, accommodation providers, transport providers, equipment providers, activity providers and other service providers.

4.5 We will take reasonable care when selecting suppliers, but suppliers may have their own terms, safety rules, waivers, insurance arrangements, risk assessments and participation requirements. You agree to follow any reasonable supplier instructions and complete any supplier forms required for participation.

4.6 Activities, taxis, restaurants, treatments, equipment hire, excursions, travel arrangements or other services that you book or pay for independently are not part of your booking with Peak, even if we recommend them, help you find them or provide local suggestions.

4.7 Your contract for any independently booked service is with the relevant third-party provider. Peak is not responsible for the acts, omissions, availability, pricing, safety standards, terms, cancellation policy or contractual performance of independent third-party providers that are not included in your confirmed booking with Peak.

4.8 Guests are responsible for arranging their own travel to and from Cornwall and the retreat venue unless we expressly agree otherwise in writing. Where local transfers or local travel arrangements are expressly included in your booking, they are provided only for retreat logistics and may be adapted due to weather, surf conditions, timing, safety, group needs, supplier availability or operational reasons. Unless we expressly state otherwise in writing, Peak does not provide flights, public passenger transport, airport transfers, long-distance travel or a regulated transport service.

5.1 The price of your retreat will be the price shown on our website, product page, checkout page or otherwise agreed with us in writing at the time we confirm your booking. Prices are shown in pounds sterling unless stated otherwise.

5.2 Unless your booking confirmation states a different amount, a deposit of 50% of the total booking price is payable at the time of booking to reserve your place.

5.3 The remaining balance is due no later than 30 days before the retreat check-in date.

5.4 If you book 30 days or fewer before the retreat check-in date, the full booking price is payable at the time of booking.

5.5 If you choose a payment plan, you authorise the deposit and remaining balance payments to be taken according to the payment schedule shown at checkout or confirmed in your booking confirmation.

5.6 You are responsible for ensuring that your payment card or chosen payment method remains valid and has sufficient funds available when a scheduled payment is due.

5.7 If a scheduled payment fails, we may contact you and/or the booking platform may ask you to update your payment details. You must arrange payment promptly.

5.8 If you do not pay the balance or any other amount due by the payment deadline, we may treat your booking as cancelled by you. In that case, the cancellation terms in section 6 will apply.

5.9 We may correct obvious pricing, availability or booking errors. If an obvious error affects your confirmed booking, we will contact you promptly. You may choose to accept the corrected position or cancel for a refund of sums paid for that booking.

5.10 Any taxes, payment processing charges or platform charges will be handled as shown at checkout or in your booking confirmation.

6.1 To cancel a booking, the Lead Guest must notify us in writing by email. The cancellation date is the date on which we receive your written cancellation.

6.2 Free cancellation applies where we receive your written cancellation before the final balance due date stated in your booking confirmation. Unless your booking confirmation states otherwise, the final balance due date is 30 days before the retreat check-in date.

6.3 If we receive your written cancellation on or after the final balance due date, a cancellation charge of 100% of the total booking price will apply.

6.4 This means that, where cancellation takes place on or after the final balance due date, your deposit, balance payment and any other sums paid for that booking will not be refunded, except where required by law or where we are able to reduce the cancellation charge under section 6.6.

6.5 If your balance payment is due and has not yet been paid at the time of cancellation, you remain responsible for the full booking price where cancellation takes place 30 days or fewer before check-in.

6.6 If we are able to resell your place after your cancellation, we may reduce the cancellation charge to reflect the net amount actually recovered, after deducting reasonable administration costs, supplier costs, payment processing charges, discounts required to resell the place and any other unrecoverable costs.

6.7 We are not required to resell your place, but we may try to do so where it is reasonably practical and commercially sensible.

6.8 No refund or reduction is payable for late arrival, early departure, missed meals, missed surf sessions, missed activities or any unused element of the retreat where this is caused by your choice, illness, injury, travel delay, personal circumstances, failure to attend at the scheduled time or failure to follow reasonable instructions.

6.9 We strongly recommend that all guests take out suitable travel insurance that covers cancellation, illness, injury, travel disruption and personal belongings.

6.10 Nothing in this section affects your statutory rights.

Item description7.1 We aim to deliver the retreat experience as advertised, but Peak retreats take place in a real coastal environment. Weather, tides, surf conditions, beach access, safety decisions, supplier availability, staffing, venue requirements, group needs and operational requirements may all affect the order, timing, location, content or format of the retreat.

7.2 You acknowledge that surfing, sea-based activities and outdoor coastal experiences are naturally weather, tide and condition dependent. No specific wave quality, surf size, weather, water temperature, beach location, instructor, activity order, group arrangement or itinerary timing is guaranteed.

7.3 Peak may make reasonable changes to the retreat at any time where we consider it necessary or appropriate for safety, conditions, guest experience, supplier availability, staffing, venue requirements or the smooth running of the retreat.

7.4 These changes may include, without limitation:

• changing the order or timing of activities;

• moving surf coaching or hosted activities to a different beach or location;

• delaying, shortening, adapting or rescheduling a surf session or activity;

• replacing in-water surf coaching with land-based surf coaching, surf theory, ocean awareness, beach safety, paddle technique, pop-up practice, movement training, video analysis, mobility, yoga-led recovery, sauna, guided coastal time, hosted group activities or another suitable retreat experience;

• changing the allocated surf instructor, host, yoga teacher, chef, supplier or activity provider;

• changing meal timings, social plans, hosted sessions or the exact format of a retreat element.

7.5 Minor changes of this nature do not entitle you to cancel, receive compensation or receive a refund, provided we continue to deliver the core retreat experience or provide a reasonable alternative.

7.6 Surf lessons, free-surf time and water-based activities will only go ahead where the lead surf coach, surf school, lifeguards, relevant supplier or Peak team considers conditions suitable for the group.

7.7 We may adapt, relocate, delay, shorten, reschedule, replace or cancel a surf session or water-based activity at any time due to flat seas, high water, red flags, strong winds, dangerous currents, excessive swell, poor visibility, lightning, pollution alerts, unsafe beach conditions, group ability, coach-to-guest ratios, equipment issues, guest safety, supplier decision or any other safety concern.

7.8 Flat seas do not automatically mean a cancelled lesson. Where the sea is safe but too small for normal surfing, we may deliver an adapted flat-water, beach-based or land-based session. This may include warm-up, paddle technique, board handling, pop-up practice, surf movement training, ocean awareness, beach safety, video analysis, mobility work, yoga-led recovery or other surf-related skills.

7.9 High water, extreme weather, unsafe conditions or operational issues may mean that a lesson or activity is moved to another beach, adjusted in format, delayed, rescheduled, replaced or cancelled. The decision of the lead surf coach, surf school, lifeguards, relevant supplier or Peak team on safety and suitability is final.

7.10 Where a scheduled surf or outdoor activity cannot safely or practically be delivered as originally planned, we will first try to provide a reasonable alternative during the retreat. This may include rescheduling, using a different beach, adapting the format, providing land-based coaching, surf theory, video analysis, yoga-led recovery, sauna, guided coastal time, mobility, beach safety or another suitable hosted activity.

7.11 Weather, surf, tide, safety or operational changes do not entitle guests to cancel, receive compensation or receive a refund where Peak provides a reasonable alternative or continues to deliver the core retreat experience.

7.12 If, before the retreat starts, we need to make a significant change that means we cannot provide the core retreat experience, we will notify you as soon as reasonably possible and offer you, where appropriate, one of the following:

• accepting the changed arrangements;

• moving to an alternative retreat date, subject to availability;

• receiving a refund of sums paid to us for the affected booking.

7.13 We may cancel a retreat if we are prevented from delivering it by events beyond our reasonable control, if minimum viable guest numbers are not reached, if the venue becomes unavailable, if a key supplier is unavailable and no suitable replacement can be found, or if we reasonably believe the retreat cannot be delivered safely, lawfully or to an acceptable standard.

7.14 If we cancel the retreat before it starts, we will offer an alternative date where available or refund sums paid to us for the cancelled retreat. We are not responsible for separate travel, accommodation, childcare, work, insurance, visa, equipment hire or other costs you incur independently, and you should ensure these are covered by your insurance where possible.

7.15 No additional compensation is payable for weather, surf, tide, safety or operational changes, except where required by law.

8.1 Surfing, coastal walks, yoga; sauna, hot tub or recovery facility use where included; movement sessions and retreat activities may involve physical exertion, cold water, uneven ground, changing weather, tides, waves, currents, shared accommodation and communal meals.

8.2 You are responsible for ensuring that the retreat is suitable for your health, fitness, surf experience, swimming ability, mobility, medical position and personal circumstances.

8.3 You must tell us at the time of booking, and update us promptly before arrival, about any medical condition, injury, disability, pregnancy, allergy, dietary requirement, medication, mental health consideration, accessibility need or other circumstance that may affect your participation, safety, accommodation needs, food requirements or the safety and comfort of others.

8.4 If you are pregnant, recovering from injury, managing a medical condition, taking medication that may affect participation, or unsure whether you should take part in surfing, sauna use, yoga, movement sessions, coastal walks or any retreat activity, you should obtain appropriate medical advice before booking or attending.

8.5 We will make reasonable efforts to accommodate disclosed needs where practical and safe, but we cannot guarantee that every medical, dietary, accessibility, accommodation or participation requirement can be met.

8.6 We may refuse a booking, ask for further information, require medical confirmation, restrict participation in certain activities, require a guest to sit out of an activity, or cancel a booking if we reasonably believe the retreat is unsuitable or unsafe for you, another guest, our team, suppliers or the wider group.

8.7 Failure to disclose relevant information may mean you cannot participate in certain activities. Cancellation charges may still apply where non-participation or cancellation results from information that was not disclosed to us accurately and in good time.

8.8 Guests must be aged 14 or over to attend a Peak retreat.

8.9 Guests aged 14–17 must have appropriate parent or legal guardian consent before attending. Peak may require a parent, legal guardian or responsible adult aged 18 or over to complete booking forms, guest forms, waivers, medical declarations, image consent forms and emergency contact details on their behalf.

8.10 Guests aged 14–17 must be accompanied at the retreat by a parent, legal guardian or responsible adult aged 18 or over who is also attending the retreat, unless Peak expressly agrees a different arrangement in writing before the booking is confirmed.

8.11 Peak may refuse or cancel a booking involving a guest aged 14–17 if appropriate consent, supervision, emergency contact information, medical information or supplier requirements are not provided to our satisfaction.

8.12 All guests must complete any check-in form, waiver, medical declaration, dietary form, image consent form, safety information or supplier documentation requested by Peak or our suppliers before taking part in activities.

8.13 We may prevent a guest from participating in part or all of the retreat if required forms are incomplete, inaccurate or not submitted by the deadline we provide.

8.14 You must update us promptly if any information you have provided changes before or during the retreat.

9.1 Surfing, ocean activities, coastal activities, yoga; sauna, hot tub or recovery facility use where included; movement sessions and physical exercise involve inherent risks. These may include changing sea conditions, waves, tides, currents, cold water exposure, slips, trips, falls, collisions, equipment-related injury, fatigue, weather changes and other hazards that cannot be removed entirely, even where reasonable care is taken.

9.2 By booking and attending a retreat, you acknowledge that you understand the nature of these risks and that you are responsible for deciding whether to participate in any activity.

9.3 All guests must complete any check-in form, waiver, medical declaration, safety information, image consent form or supplier documentation requested by Peak or our suppliers before taking part in activities.

9.4 You must follow all reasonable safety instructions given by Peak, our hosts, surf instructors, lifeguards, activity leaders, accommodation providers, suppliers and any other person responsible for delivering part of the retreat.

9.5 We may prevent you from taking part in an activity, or require you to stop participating, if we reasonably believe that:

• you are unfit, injured, unsafe or unable to participate safely;

• you are under the influence of alcohol, drugs or medication that may impair your judgement, coordination or safety;

• you have not completed required forms or declarations;

• you have failed to disclose relevant medical, dietary, safety or participation information;

• you are not following instructions;

• your participation may affect the safety, comfort or experience of another guest, member of staff, supplier or member of the public.

9.6 You must not enter the water against instructions, outside organised session times as part of the retreat, in unsafe conditions, under the influence of alcohol or drugs, or where you are unfit to participate.

9.7 If you choose to surf, swim, walk, use the sauna, travel locally, visit beaches, enter the sea or take part in any activity outside organised Peak sessions, you do so independently and at your own risk.

9.8 You are responsible for using any equipment provided to you sensibly, safely and in accordance with instructions. You must tell us or the relevant supplier promptly if equipment appears damaged, unsuitable or unsafe.

9.9 You are responsible for taking reasonable care of your own belongings, clothing, valuables, equipment and personal items during the retreat, including at beaches, accommodation, vehicles, restaurants and activity locations.

9.10 Nothing in these Terms excludes or limits Peak’s liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded or limited.

10.1 Peak retreats are small-group hospitality environments. You must behave respectfully towards other guests, Peak staff, hosts, suppliers, neighbours, local residents, local businesses and the wider community.

10.2 You must not behave in a way that is dangerous, abusive, discriminatory, harassing, threatening, excessively noisy, illegal, damaging, antisocial, disruptive to the guest experience, or likely to bring Peak into disrepute.

10.3 We may end your participation in part or all of the retreat without refund if, in our reasonable opinion, your behaviour breaches these Terms, creates a safety risk, damages property, disrupts the retreat, affects the comfort or experience of others, or damages the reputation of Peak.

10.4 Illegal drugs are not permitted. You must not participate in surf lessons, ocean activities, sauna use, driving, yoga, movement sessions, coastal walks or other physical activities while under the influence of alcohol, drugs or medication that may impair your judgement, coordination or safety.

10.5 You must treat the retreat venue, accommodation, equipment, vehicles, shared spaces and local environment with care and respect.

10.6 You must follow any house rules, venue rules, supplier rules, parking instructions, noise restrictions, check-in/check-out requirements and reasonable instructions provided before or during the retreat.

10.7 You are responsible for any loss, damage, breakage, extra cleaning, missing items, fines, call-out charges, parking charges, supplier charges or other reasonable costs caused by you or any guest in your booking.

10.8 We may require payment before departure, deduct the cost from any security deposit or card authorisation where applicable, or invoice you after the retreat once the cost is known.

10.9 You must report any damage, breakage, loss, issue or safety concern as soon as possible and, where relevant, before check-out.

10.10 We may charge reasonable replacement, repair, cleaning, call-out, supplier and administration costs where loss or damage is caused by negligence, misuse, accident, failure to follow instructions or breach of these Terms.

10.11 Quiet hours, parking arrangements, shared-space rules and check-out requirements may vary depending on the retreat venue. We will provide relevant details before or during the retreat.

10.12 You are responsible for taking reasonable care of your personal belongings, valuables, clothing, surf items, technology and vehicles. Peak is not responsible for lost, stolen or damaged personal belongings except where caused by our negligence.

10.13 Guests are welcome to indicate their preferred room type (for example, private, twin, double or shared accommodation) during the booking process.

Where reasonably possible, Peak Boutique Surf Retreat will always endeavour to accommodate these preferences. However, room allocations remain subject to overall booking numbers, group composition, operational requirements and the availability of each room category.

Peak Boutique Surf Retreat reserves the right to make the final room allocation where reasonably necessary to ensure the safe, practical and efficient operation of the retreat.

Guests booking together (for example, couples, friends or family members) will be accommodated together where they have booked an appropriate room category.

Where a guest has booked and paid for a specific room category (such as a private room), Peak Boutique Surf Retreat will honour that booking wherever reasonably possible. If exceptional circumstances beyond our reasonable control make this impossible, we will discuss suitable alternatives with you and, where appropriate, refund any applicable room upgrade charge.

11.1 We aim to provide high-quality retreat food and will ask for dietary requirements, allergies and intolerances before arrival.

11.2 You must provide accurate dietary, allergy and intolerance information by the deadline we give you. You must also update us promptly if that information changes.

11.3 We will make reasonable efforts to accommodate dietary requirements, allergies and intolerances notified in advance, but we cannot guarantee that every request can be met.

11.4 We may not be able to accommodate requirements that are notified late, inaccurately or only after arrival.

11.5 Our kitchens, suppliers, accommodation venues and communal dining environments may handle common allergens. We cannot guarantee an allergen-free environment.

11.6 Guests with serious allergies, severe intolerances or medically significant dietary requirements should contact us before booking to discuss suitability.

11.7 Guests with prescribed medication for allergies or medical conditions, including auto-injectors, inhalers or other emergency medication, are responsible for bringing it with them and keeping it accessible during the retreat.

11.8 We may take photographs and videos during the retreat for guest memories, internal training, website content, social media, printed materials, press, advertising and marketing.

11.9 We will aim to be respectful when taking and using images and will not knowingly use images that are undignified or inappropriate.

11.10 Photography and video consent will be handled through separate booking, check-in or waiver wording where required. If you do not want to be photographed or filmed, you must tell us in writing before arrival and remind the retreat host at check-in.

11.11 If you give consent for photography or video use, you allow Peak to use relevant images or footage for the purposes described in the consent wording, without further payment to you.

11.12 If you later ask us to stop using a particular image or video of you, we will make reasonable efforts to remove it from future use where practical. We may not be able to remove content that has already been printed, shared, published, reposted by others, included in historic materials or used in paid campaigns already in circulation.

11.13 Newsletter and email marketing consent will be collected separately where required. We will not sell your contact details. You can unsubscribe from marketing emails at any time.

12.1 We will provide our services with reasonable care and skill.

12.2 You are responsible for arranging suitable insurance for your needs. We strongly recommend that all guests have insurance covering cancellation, travel disruption, illness, injury, emergency medical care, personal liability, personal possessions and participation in surfing or similar adventure activities.

12.3 We may ask for evidence of your insurer, policy number and emergency assistance details before or during the retreat where reasonably required for safety, supplier or operational reasons.

12.4 We are not responsible for costs, losses or expenses that would reasonably have been covered by suitable insurance.

12.5 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, breach of your statutory rights, or any liability that cannot legally be excluded or limited.

12.6 Subject to clause 12.5, Peak is not responsible for:

• losses that were not foreseeable when the contract was formed;

• losses caused by your breach of these Terms, failure to follow instructions or failure to disclose relevant information;

• independent travel, accommodation, work, childcare, insurance, equipment hire or other costs not booked with us;

• weather, sea conditions, tides, red flags, beach closures, pollution alerts, public safety decisions or decisions made by lifeguards, surf coaches, suppliers or public authorities;

• acts or omissions of independent third parties that are not part of your confirmed booking with Peak;

• business losses, lost profit, lost opportunity or losses arising from use of the retreat for business purposes;

• lost, stolen or damaged personal belongings except where caused by our negligence.

12.7 Subject to clause 12.5, Peak’s total liability to you in connection with a booking will not exceed the total amount paid by you to us for that booking, except where a higher limit is required by law.

12.8 We are not liable for failure or delay caused by events beyond our reasonable control. These may include severe weather, unsafe sea conditions, fire, flood, epidemic, pandemic, public health restrictions, strikes, transport disruption, power failure, supplier failure, venue closure, government action, police, coastguard or lifeguard instruction, environmental contamination, terrorism, war, civil unrest or other events outside our reasonable control.

12.9 Where an event beyond our reasonable control affects your retreat, we will take reasonable steps to minimise disruption and offer suitable alternatives where practical.

12.10 If there is a problem during your retreat, please tell the retreat host or manager as soon as possible so we have a fair opportunity to put things right.

12.11 If the issue is not resolved during the retreat, please email hello@peaksurfretreat.com within 14 days of check-out with your booking details and a clear explanation of the issue. We will review and respond within a reasonable time.

12.12 If you do not tell us about a problem during the retreat where it would have been reasonable to do so, this may affect our ability to investigate or remedy the issue and may affect any claim.

12.13 We will process personal data in accordance with our Privacy Policy and applicable data protection law.

12.14 We may need to share relevant information with suppliers where necessary to deliver your booking, manage safety, accommodate dietary or medical requirements, process payments, comply with law, deal with emergencies or operate the retreat properly.

12.15 You must ensure that any personal data you provide about another guest is accurate and that you have their permission to provide it to us.

12.16 We aim to keep our website accurate, but descriptions, images, itineraries, inclusions, local recommendations and timings are provided in good faith and may change. Images are illustrative and may not show the exact room, beach, meal, group, weather, surf conditions or activity you experience.

12.17 We may correct obvious errors in website content, availability, pricing or booking information. If a correction materially affects your confirmed booking, we will contact you promptly.

12.18 These Terms and any dispute or claim arising from them are governed by the law of England and Wales.

12.19 The courts of England and Wales will have exclusive jurisdiction, except that if you live in Scotland or Northern Ireland you may bring proceedings in your local courts where the law gives you that right.

12.20 Nothing in these Terms affects any statutory rights or mandatory legal protections that cannot lawfully be excluded or limited.